Common questions about Account, security and sign-in
Answers about signing in, lost phones, recovery codes and how your account is protected.
Updated
I lost the phone with my authenticator app. How do I sign in?
Enter one of your recovery codes instead of the code. Each works once. Once you're in, go to Profile › Security to set up two-step verification again and get new codes.
Can an admin reset my password?
No. Use Forgot password? on the sign-in page; the link goes to your sign-in email and, if confirmed, your recovery email.
Can I belong to more than one company?
No. One login belongs to one company.
How do I change my name or picture?
Go to Profile and edit Picture and name. A picture can be a PNG or JPEG and is cropped to a square.
How long do email links last?
A password reset lasts one hour, a link to change your sign-in email 24 hours, a link to confirm an address two days, and an invite seven days. A new link replaces the earlier one.
Will I be told if my sign-in email changes?
Yes. The address you signed in with is told whenever it changes.
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